Decoding Digital Body Language for L&D

14 Sep 2021, 10am – 3pm
Virtual Training via Zoom


Course Introduction

Decoding Digital Body Language for L&D

Digital Body Language is the aggregate of all the digital activity you see from an individual. There are much to learn from every opened or clicked email, every visit to a website, every search on the internet and every webinar attended. All of these form part of an individual’s digital body language.

In the same way that body language is a blend of facial expressions, body posture, eye motions, and other details and actions, all digital touch points make up the digital body language.

Similar to face-to-face interactions, the same level of interaction and interpretation is achievable in the digital world. Every move of the mouse can be an indication of structured behavioural patterns that determine an individual’s digital body language and mindset.
In this business world where virtual communication is increasingly becoming the standard mode of interaction, being able to interpret this digital body language is a must-have skill for everybody. In particular, there is much value to be gained for a L&D professional who is well-versed in the art of digital body language.

This virtual training course is designed for L&D professionals. In this course, you will learn what digital body language is and learn how to apply it to the area of learning & development in an organisation. With face-to-face communication and training changing rapidly, especially in the current pandemic-impacted world, it is paramount for us to understand how to communicate with people differently. Learn how to apply digital body language to groups, forums, enterprise social networks, social media, internal and external electronic behaviour, communities, webinars and virtual classrooms.

The Trainer

Dr Francis Goh

Founder and CEO
Hehsed Consulting, based in Singapore

More About The Trainer

Dr Francis Goh is the CEO of Hehsed Consulting, which specialises in digital innovation, corporate strategy and leadership development. Prior to this, he was the CEO at the global HR consulting firm, Mercer.

Francis has more than 20 years of international experience in the technology and energy industries, having had numerous P&L and high impact leadership roles with global leaders such as Accenture, SAP, HP, Microsoft and ExxonMobil. During this time, Francis has worked across Asia, Europe and the United States.

Francis specialises in the areas of emerging solutions, breakthrough business models and innovation. He has a proven track record in building high-performance teams and overachieving both revenue and profit targets consistently. Francis is a hands-on leader with deep solution and value-selling expertise across a broad spectrum of clients in the Asia Pacific region across industries such as Retail, Supply Chain, Oil & Gas, FSI, telco, manufacturing and the government. Francis is passionate about customer experience, managing, and coaching high-performing talent. He is also a recognised keynote speaker and is frequently invited to speak at various industry platforms.


Course Outline

  1. Introduction to Digital Body Language
  2. Reading the Digital Body Language
  3. Applying Digital Body Language to Learning & Development in Organisations
  4. Capstone Project: Designing courses with insights derived from Digital Body Language cues

Please contact Adrian Ray at for more information.

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Key Takeaways

How You Can Benefit!

  • Decode and interpret the digital body language – i.e. all the things we do (and don’t do) online – to analyse the behaviour and mindset of individuals.
  • Apply digital body language to the area of learning & development in an organisation.
  • Understand how to communicate with people differently in a world where communication and training methods are rapidly evolving, and virtual modes are increasingly prominent.
  • Apply digital body language to groups, forums, enterprise social networks, social media, internal and external electronic behaviour, communities, webinars and virtual classrooms.

Who Should Attend

    • Chief Human Capital Officers
    • Directors, Vice Presidents, Department Heads, Managers and Team Leads in charge of:
    • Human Resources
    • Learning & Development
    • Organisational Development
    • Change Management
    • Team Management
    • Performance Management
    • Employee Experience
    • Other departments in the HR function
    • HR Business Partners and Consultants
    • Agile Coaches

    All other professional/business stakeholders involved in organisational development, employee experience, change management, team management, performance management and Agile transformation.


Masterclass Pricing

Group Discount: 10% off for Group Registrations of 3 delegates or more


What Clients Are Saying

“Francis brings inspiring insights about the future impact of the digital enterprise with practical advice and development programs to enable that future state. It has been a pleasure working with him on different engagements.”

– CEO Southeast Asia, Aon Hewitt

“I liked the way Francis delivered the course at a comfortable pace. Overall a very knowledgeable and highly effective trainer.”

– Head of Digital Employee Experience & Analytics, Cathay Pacific Airways

“Francis brought together a wide range of expertise with his insights of the future digital transformation. I benefited greatly from his informative presentation highlighting new demands for the digital technology age.”

– Managing Director, Technology Consulting Group (Hong Kong)

“Selling careers to our candidates and selling problem-solving ideas to our internal customers were made much easier with Francis help. He is decisive and possesses superior listening skills. I have personally benefited from hearing Francis’ perspectives and principles. It has been a pleasure working with Francis and his team.”

– Head of HR, Defence Science Organisation (DSO) Laboratories Singapore

“Francis was very willing to share and impart his knowledge, and gave us some very good information.”

– Vice President, Human Capital Management, Parkway Hospitals

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